How to order
1. Choose products and designs.
Note that the name / monogram field must be filled out according to how you want it printed. If monogram. Do indicate if you want certain letters smaller or bigger than the rest. If you decide to leave it blank, please indicate "no name" on the text box.
2. We do encourage you to read all information you see on the right side of the product page, such as Product Information, Packaging, Aftercare (if any) and Delivery Information before placing an order. Alternatively, reading our Terms & Conditions would be most beneficial for both of us.
3. Click on 'Order' when done. You may continue shopping, or just simply proceed to Checkout.
4. Please note that your total upon Checkout does not include final delivery fee (please read more on that below).
Note that your bill upon checkout DOES NOT include delivery fees.
Your address will determine the delivery fee.
Also, once your orders have been picked up by the courier, you will be sent an SMS notification that will show you the delivery of your progress.
Within Metro Manila: Mr. Speedy, Lalamove or Grab
Outside Metro Manila: LBC
International: LBC or DHL
Kindly wait for our confirmation email with your final bill including the necessary courier fees and our bank details.
Production is every Monday and Thursday.
If you settle before noon on those days, please do let us know by sending us proof of payment so that we can include it in the current job order.
Paper Products: 8 to 10 business days
Other Products: 15 to 18 business days
(Possibly longer during the Holiday season)
NO RUSH ORDERS
We accept PayPal payments, as well as bank transfers to our BPI and BDO accounts.
Our bank details will be sent to you along with your final billing via email.
Due to cargo restrictions, certain items such as the Cologne, Hand Sanitizer, Hand Soap and Lotion, Travel Set, and the like are not allowed to be shipped via land, air and sea to any location outside Metro Manila. These items are considered Hazardous Materials (HAZMAT).
However, if you have a Metro Manila forwading address, along with a contact person and contact number, we will gladly deliver your orders there.
If you're ordering in bulk, you may send us an Excel file to firstname.lastname@example.org. Please include the following information in enumerated order:
Item | Design | Name or Monogram | Quantity
(Example: Correspondence Cards | Blue Fields | aBc (bigger letter B) | 1 set)
(If you have specifications with the name, please do indicate them exactly as how you want it shown.)
We will send you an order summary with a complete detalied list of your orders for your confirmation, along with our bank details.
Refunds and Exchanges
Due to the nature our business and products, refunds are not allowed.
When we send you your invoice / order summary, do check if we had gotten all the details correct. If we don't hear from you, we will assume that there are no corrections or revisions on your orders. Once you receive your orders and find that the spelling of the name was wrong, but is exactly the same as the one indicated on your order (which you supposedly had checked), exchanges are not allowed.
However, if the discrepancy was made on our part, we will replace the products at the soonest time possible.